Here are a few of the most frequently asked questions at WeatherBank. If you don't see the answer to your question here, please contact us.

CONTENTS

Who is WeatherBank?
What does WeatherBank do?
How do I contact WeatherBank?

Why pay for weather information when I can get it for free?
How is WeatherBank different from the National Weather Service?
How is WeatherBank different from its competitors?

What services does WeatherBank offer?
How can I sign up for personal weather services from WeatherBank?
How can I get WeatherBank's weather services for my business?
Why should I sign up for a corporate account instead of a personal account?

What happened to my WeatherBrief®-Modem account?
Can I use WeatherBank.com to retrieve RAOB data?
Can I use weather information from weatherbank.net on my personal or professional website?

How do I change from a Standard to an Unlimited personal account?

How does the 2 week free trial work?

How do I cancel my subscription?

Can I get historical weather data with a personal Standard or Unlimited Account?

What browser is required to use the WeatherBank.com website?

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Q. Who is WeatherBank?
A. WeatherBank is a private meteorological consulting and weather information service provider.

Q. What does WeatherBank do?
A. WeatherBank provides access to real-time weather information, historical weather data, and custom meteorological consulting services to individuals, businesses and government agencies. WeatherBank provides this data through personal online subscriptions, commercial online weather services, proprietary weather software, and more.

Q. How do I contact WeatherBank?
A. You can contact WeatherBank by phone, Email, or snail mail. View our complete contact information here.

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Q. Why pay for weather information when I can get it for free?
A. An old adage says "You get what you pay for." That's especially true in professional weather forecasting services. When you need to know specifically what hour of the day will be the hottest, or how many heating degree days to expect for the next 10 weeks, call WeatherBank.
     We provide special weather forecasts for your government agency or business. We tailor weather data delivery solutions to meet your needs. We give you immediate access to the latest weather watches and warnings via the World Wide Web or a private satellite network--all without commercials.
     So when you need expert weather information--the kind you can't get by turning on the radio or tuning into the evening news--come to the weather experts at WeatherBank. You'll be glad you did.

Q. How is WeatherBank different from the National Weather Service and The Weather Channel?
A. Both the National Weather Service and The Weather Channel serve the general public. WeatherBank serves the specific needs of its individual clients.
     When you need to know how the next hurricane will impact your business, and not necessarily what's going on in Bangledesh, turn to WeatherBank.

Q. How is WeatherBank different from its competitors?
A. WeatherBank is a rapidly growing business that's still small enough to know you on a first-name basis. We're friendly, professional, flexible, and experienced at meeting all your weather information needs. But don't just take our word for it. Read what some of our customers have to say.

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Q. What services does WeatherBank offer?
A. WeatherBank provides personal online subscriptions, online and offline commercial weather services, historical weather data archives, custom meteorological consulting services and more. For more information, see the pages contained in this website or contact us for more details.

Q. How can I sign up for personal weather services from WeatherBank?
A. You can sign up online with our secure site, or call toll-free 1-800-687-3562.

Q. How can I get WeatherBank's weather services for my business?
A. There are a variety of ways WeatherBank can meet the weather needs of your business or government agency. Visit the pages on our website or call us at 1-800-687-3562.

Q. Why should I sign up for a corporate account instead of a personal account?
A. A corporate account allows for increased bandwidth and multiple users, whereas a personal account is geared toward the single user who surfs the site occasionally. 
     In addition, with a corporate account, you're able to add real-time lightning data, custom base maps for radar or lightning images, custom forecast products, custom weather website layouts and much more. Contact us for more information.

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Q. What happened to my WeatherBrief®-Modem account?
A. In 1998, WeatherBank discontinued its WeatherBrief-MODEM software and dialup service in favor of its new online subscription service. 
     For more information about your old account, call the Customer Service Department at 1-405-359-0773 or send an Email to: support@weatherbank.net. Please have your account number ready.

Q. Can I use WeatherBank.com to retrieve RAOB data?
A. You can access RAOB data and SkewT charts online with an Unlimited Personal Account to weatherbank.net. For more information on how to use the data with your third-party software, contact our Customer Service Department at 1-405-359-0773 or send an Email to: support@weatherbank.net.

Q. Can I use weather information from WeatherBank.com on my personal or professional website?
A. No. Unless you have an agreement with us that explicitly states otherwise, redistribution of the weather products available on WeatherBank.com, or any web site created for you by WeatherBank, Inc., is strictly prohibited. If you are interested in redistributing our weather data in any manner, please contact us before doing so.

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Q. How do I change from a Standard to an Unlimited personal account?
A. Call the Customer Service Department at 1-405-359-0773 or send an Email to the financial account manager at: support@weatherbank.net.

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Q. How does the 2 week free trial work?
A. Sign up online for either a Standard or an Unlimited Access personal account. If you're not completely satisfied, send an Email to support@weatherbank.net within 2 weeks of the date you signed on and we'll refund your money!
     Note: This offer is good for personal access accounts only. For a free trial of our commercial applications, call 1-800-687-3562.

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Q. How do I cancel my subscription?
A. We ask for 30 days notice and a written request to cancel your subscription, either by Email or regular U.S. mail. Send your Email to cancel@weatherbank.net or address your letter to Michael Root at WeatherBank.

Q. Can I get historical weather data with a personal Standard or Unlimited account?
A. No. WeatherBank's historical weather archives are provided as a separate service and is billed separately. For more information on the kind of historical data that's available from WeatherBank, visit our web site or send an Email to Steven Root with your data request.

Q. What browser is required to use the weatherbank.net website?
A. WeatherBank.com is best viewed with the latest versions of Microsoft® Internet Explorer® and Netscape® Communicator.